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The Inner Mind, Inc. (“we,” “our” or “us”) operates The Inner Mind Counseling & Wellness. This policy explains how we handle information when you visit www.theinnermind.org, submit a website inquiry or communicate with our practice.
Information we collect
Depending on how you contact us, you may provide:
- Your first and last name, date of birth, email address, phone number and mailing address.
- Appointment preferences, including your preferred care provider, who is seeking support, location or visit preference, scheduling preference and payment preference.
- Partnership information, including your organization’s name, address and description, contact person, proposed activities, goals, affiliations and how you heard about us.
- Information you choose to include in your communications.
Our website and its service providers may also receive technical information such as your IP address, browser and device type, referring pages, pages visited and request or error information. Cookies and similar technologies may support website operation, session handling and preferences.
How we use information
We use information to:
- Respond to questions and review appointment requests.
- Coordinate care arrangements, follow-up appointments and appointment reminders through email and the patient portal.
- Review and respond to proposed partnerships.
- Operate, maintain and protect our website and communications.
- Maintain business records and meet applicable legal obligations.
Email and patient portal
The practice uses email and written communication through the patient portal, including for appointment reminders and follow-up appointments. Please use the patient portal or ask the practice for the appropriate channel before sharing medical records or detailed clinical information. Ordinary email and partnership inquiries should be limited to general, non-clinical information.
SMS Terms & Conditions
The Inner Mind, Inc. does not currently offer SMS text messaging. Appointment reminders and follow-up communication use email and the patient portal. Providing a phone number or submitting a website form does not enroll you in text messages or establish SMS consent.
SMS consent is not shared with third parties for marketing purposes.
If the practice introduces SMS in the future, information about the program, consent, message frequency, applicable charges and opt-out and help methods will be provided before enrollment.
Your choices
Contact us to request access to or correction of information you have provided, or to ask about privacy choices available to you. We may need to verify your identity. Available rights and our response may depend on applicable law and record-retention obligations.
You can ask the practice about your communication preferences. If you receive marketing emails, use the unsubscribe instructions in those emails or contact us. Opting out of marketing does not necessarily stop administrative or care-related communications.
Security and clinical privacy
No method of internet transmission or electronic storage is completely secure. Please limit website inquiries to information needed for your request and contact us if you have concerns about sharing information.
This website policy does not replace the practice’s clinical Notice of Privacy Practices or patient consent documents. Please contact the practice for its current Notice of Privacy Practices and information about how clinical records are handled.
Children and families
The practice serves children and teens as well as adults. Parents and guardians seeking care for a child can contact the practice for help with inquiries and the appropriate consent process. Please contact us if you believe information about a child was submitted inappropriately.
Other websites and updates
Links may take you to third-party websites or services. Review those providers’ privacy policies before sharing information with them. We may update this policy; the revised version and its updated date will appear on this page.